General Terms and Conditions

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Flat Rate Inspections

Flat rates for inspections will be presented and agreed upon prior to scheduling. These rates cover only the specific inspection and do not include corrective actions, parts, or materials. Following the completion of the inspection(s), a Rite-Way representative will contact the client to review any outstanding issues and provide an estimated cost for any necessary corrective actions. This estimate is preliminary and may not reflect the final invoice.

Corrective Action Costs

Labor, parts, shipping, and shop supplies for corrective actions are billed separately from the flat rate inspection, based on current repair station rates.

Rate Changes

Rite-Way reserves the right to adjust flat rates, labor rates, parts costs, and other repair station expenses at its sole discretion, excluding work orders already in progress. For long-term projects (i.e., those lasting several months), any rate changes will be communicated to the client and will apply from that point forward.

Research and Coordination

Rite-Way requires aircraft logbooks at the time of a scheduled inspection for review. Any necessary advance work, research, and client coordination will incur a separate charge, as noted on the work order.

Quotes and Estimates

All quotes and estimates are provisional and may not reflect the final invoice. While Rite-Way strives to provide accurate estimates, unforeseen circumstances may necessitate adjustments. Any changes will be communicated to the client and approved before proceeding.

Labor Warranty

Rite-Way offers a 30-day performance guarantee on all labor related to work orders. It is recommended that an operational check flight be completed locally after maintenance. Any discrepancies reported may incur additional charges if an offsite visit is required.

Core Exchanges

We may offer core exchanges for new or overhauled parts at a reduced cost. Core charges are not billed to the client in advance but will be communicated prior to purchase. If a core is rejected by the vendor, the core penalty will be charged to the client, with invoicing occurring upon receipt of the penalty notice.

Sales Tax

A sales tax of 8.25% applies to all parts, shipping costs, and shop consumables. Sales tax does not apply to labor and is listed as a separate line item on the invoice.

Deposits

Deposits may be required at Rite-Way's discretion, based on the scope, estimated cost, and duration of the work order. Deposits must be made before work can commence. For long-term projects, a weekly running deposit will be billed at the completion of each week’s progress. 

Payment Due

Full payment is due upon completion of work and prior to the aircraft’s departure and the return of aircraft records. Electronic payments are preferred and can be made through the emailed electronic payment link, which accepts credit cards, debit cards, and ACH transactions. Checks sent via postal service require prior approval and are not accepted otherwise. There is no credit card fees or 

additional charges.

Late Charge

A late fee of 1.2% per day will apply if payment is not completed within 5 days of the due date.

Client-Provided Parts

Clients may supply parts or components for inclusion in the work order, but each part must pass Rite-Way’s quality control inspection. Parts will be visually inspected for part and serial numbers, markings, and general condition. Documentation indicating an approved or accepted source must accompany all parts. Parts failing inspection will be red tagged with identified discrepancies and returned to the client.

Parts Removed as Unserviceable

Parts removed from the aircraft as unserviceable will be permanently manipulated and disposed of by Rite-Way unless prior arrangements have been made by the client.